Smart Kitchen at Scandic

Scandic ensures food safety and reduce food waste with digital solutions

Scandic, one of the leading hospitality companies in Scandinavia, uses SmartKitchen solutions in all 150 hotels in Finland and Sweden. Roll out is now underway in Germany. Digital solutions support the daily operations of management and kitchen staff.

Scandic’s goal is to be a leading player in sustainability activities in hospitality industry

Responsibility work began at the Scandic hotel chain already in the early 1990s, when customers were asked to hang up their towels if they wanted to use it again without having to automatically switch to a new one. Scandic was also the first Finnish hotel chain to introduce the ResQ Club service. And the first in Sweden to connect to Karma’s digital service.

Gaining the Nordic Swan Ecolabel for a hotel means, for example, accurate metrics for carbon dioxide emissions, energy and water consumption, waste management and the amount and quality of chemicals used. In Germany and Poland, hotels have Green Globe or EU Ecolabel, respectively. Scandic aims to ensure that all its hotels meet these criteria. The SmartKitchen solution is one of the digital tools that helps Scandic achieve its goals.

Reducing food waste

Scandic, along with top management, is interested in the food waste. Waste reduction measures are being considered at all levels of organization. The SmartKitchen service is integrated into Scandic’s management reporting system. The amount of food waste is included in the management’s reporting. This is an example of advanced leadership.

Scandic systematically monitors and reduces food waste through planning and staff guidance. Best practices are easy to share directly on SmartKitchen. The measures taken have a significant impact on the food loss and financial margin.

The devices are automated and easy to use, so it is also easy to encourage the use of the solution. When not in use, even the best tool is useless.

“It should not be thought that there is a lot of technology to be mastered, but that the systems are just tools that make our job easier,” says Ali Suviala, Scandic Grand Central Helsinki.

Monitoring in real-time

Automated cold room monitoring plays an important role in large companies. All that is needed is for someone to accidentally leave the cold storage or drawer door open, resulting in significant and costly food waste.

“We have been able to avoid losses thanks to the SmartKitchen self-monitoring system. In the event of a cold room fault, an alarm has been sent directly to mobile phone and we have been able to react immediately,” tells Suviala.

Organization management

SmartKitchen is suitable for managing actions across an organization with multiple locations. The service van also be used to informing about issues related to food safety or the reduction of food waste. Providing good tips and implementing best practices. SmartKitchen also helps detect the effects of seasonal changes.

Easy-to-read service front page speeds up data analysis. Regional managers keep an eye on the operation of the kitchens in their area, and sustainable managers review the information at the country level. An individual hotel is responsible for the actions in its own kitchen.

“The service can be accessed with a mobile phone or laptop, and it is easy and interesting to keep track of the measures. It also inspires to achieve better results. From the report we see the quantities in kilograms, the number of customers and food waste per customer. If the amount of food waste suddenly increased, it would be noticed and handled immediately. The main thing is that the equipment works properly, and the staff knows what to do. The simpler the process, the better,” says Suviala.

Complete self-monitoring information is automatically stored in the SmartKitchen cloud service. The system is virtually invisible without causing any extra work. The data from the hand probe devices is saved to the same solution with the Kitchen Helper application.

Easy Start packages

Scandic staff is used to utilize digital solutions and learning took place quickly. All Scandic’s deliveries were made as Easy Start packages, and the solutions were up and running in three hours without a need of technical installation or configuration


The SmartKitchen service consists of several digital solutions for professional hospitality industry. We develop our cloud service further based on customer’s needs. Finnish know-how since 2013.

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